If I am not satisfiaied with the goods when I received?
Before you give us neutral or negative feedback,please try to contact with us with your problem. We will intestigate and give you a satisfied relolution.
We maintain high standards of excellenceand strive for 100% customer satisfaction.
What's the Shipping?
We ship to Worldwide via airmail, and the Approx. Delivery Time is referred as below:
US, UK, AU, Singapore,etc.
12-20 working days
14-22 working days
India, Germany,Israel,Spain, etc.
may take up to 4-6 weeks due to strict Custom Inspection
Russia, Brazil,Italy, France, Eastern Europe,etc.
may take up to 6-8 weeks due to strict Custom Inspection
Please allow up to 48 hours preparation for shipping, although usually item send within 24 hours after payment confirmed.
We offer shipment combine to buyer whom ordered more than one items once time from same site, to save a part of postage.
We will not be responsible for item loss because of wrong or undeliverable address.
All of parcels will be declaimed as ‘Gift', and we always try the best to Legally Minimize your import duties (or GST or V.A.T. or other Taxes). In the most cases of shipping, there is none duty payable. However, if any additional charges generated for customs clearance must be borne by customer.
We offers a No-hassle exchange within 30days only if your goods are found to be defective by manufacturer. The faulty item will be exchanged for the same model once the return guidelines are followed:
We might ask buyer to test the item in order to eliminate improper use, buyer has responsibility to cooperate and follow the test correctly.
The item must be returned in NEW condition and with all the original manufacturers packaging, including cartons, parts and instructions manual etc.
Customer's response of cost of return shipping, while we will cover all expense of send out replacement.
Any returning must enquire us first, to send back without return ID will not be accepted.
Shipping and insurance charges are not refundable.
We does not has responsibility to response on item lost during returning.
Items found not to be defective will be returned at buyer's expense.
How to give the feedback?
Please check your email account and you would get an email from eCrater before that title like "Rate your transaction at eCRATER for seller dealpleaure"
There is a link in that email, you could click the link and submit the feedback.
Why am I still not received the package?
As you know, the package is sent out from the other side of the earth via Airmail. And once it may suffered custom inspection once arrived in your country. Please help to wait more days.
If your package is dealyed for a long time, please tell us to investigate.